A delayed payout is stressful but usually not a crisis. Knowing the difference between normal and a real problem saves a lot of unnecessary panic.
Most firms publish a 1–3 business day processing window after their payout day. Weekends, bank holidays, and KYC re-verification can add a day or two without anything being wrong.
Escalate if: you are well past the stated window with no update, support has gone silent for 48+ hours, or there is a sudden pattern of similar complaints in recent reviews.
Have your account ID, request date, and amount ready. Use live chat or Discord first — faster than email. Keep everything in writing.